Q: How do I change my password?

To log in, go to https://dianeheller.mykajabi.com/login.

Click the “forgot your password?” link. (See below)

Q: How do I navigate around the site?

Click on “View Course”

Click on the tabs along the top to view teaching content.

Downloads are available on the bottom of the left column beside each video.

Q: How do I join the live webinars?

You will get an email from “Tech Support” one day, and one hour before each call. Simply click on the link in the email to join the call, or follow the instructions to join by phone. Here is an example:

 Click here for Zoom’s instructions on viewing webinars.

Q: If I miss the call, when can I listen again?

We understand you have busy schedules and live in many different time zones, so all the calls will be recorded and transcribed so you can listen to them anytime, as many times as you like. You will also be able to download the calls. The calls are uploaded into the membership, usually within two days.

Q: How long is the course content available on the membership site?

The content stays there for at least a year after the program ends, and you are welcome to download any material you like to save indefinitely.

Q: How do I join the private Facebook group?

You can request to join the Facebook group by clicking here and then clicking “join group” in the bottom left corner.

Since it’s a private group, you’ll have to wait for your request to be approved. If your Facebook name is different than the name you registered with, please make sure to enter your registration name and email when prompted after clicking “join group”. If you don’t have a Facebook account, you’ll need to create one in order to participate. Once your request has been approved, go to the group and introduce yourself, your interests, and reason for joining this program.

Q: I am having odd display or compatibility issues. How do I fix them?

Make sure to use the latest version of Firefox, Chrome, or Safari and make sure all of your computer updates are installed. DO NOT use Internet Explorer.

Q: How do I cancel my membership?

We’d hate for you to go, but understand life can get busy and situations change. If you are within 21 days of your purchase and would like to cancel, please send an email to [email protected] with “cancel” in subject line. Please consider sharing your feedback and make sure you provide email that you used for registration if different then email you are using.

Q: Still have other questions?

Please email us at [email protected]. If this is technical issue (and to best support you), make sure you provide the following information: computer (mac or pc), browser (Firefox, Chrome, Safari, etc..), and url and any screen shot you’d want to share, and of course the issue. We are available Monday through Friday, and will usually respond to you within 24 hours.